Global CRM Administrator

IT-worker

Job Title:

Location:

Salary:

Package:

Global CRM Administrator

Wexham Springs

Competitive depending on experience

Benefits include pension, 25 days holiday

A fantastic opportunity has arisen for a Global CRM Administrator, working within our client’s IT team, with the world leader in the development and production of inks, dyes and functional coatings.

Purpose of the Job:

Sun Chemical Corp. is seeking a CRM administrator to act as a central resource providing ongoing support, management, reporting, business analysis and solutions for all aspects of Sun Chemical’s global CRM Platforms, including both Salesforce.com and SAP Cloud for Customer platforms.  This includes system administration, application support, application optimization, solution design, report creation, data analysis, data standardization and enforcement, data management, sustaining user adoption, and training development and delivery.

Key responsibilities include:

  • Facilitate the use and enhancement of the Salesforce.com and SAP Cloud for Customer platforms for Sun Chemical globally
  • Be a key resource for user support including, but not limited to report and dashboard creation, case/incident resolution, system enhancement identification, end user support, technical support, and overall support of the CRM platforms
  • Provide daily administration of the Salesforce database including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations and workflows
  • Evaluate and propose how best to leverage the CRM platforms to meet evolving business requirements and information needs both within and across functions
  • Work effectively with key stakeholders to identify and prioritize specific requirements
  • Develop and maintain project deliverables that support the business processes, including functional specifications, solution design documents and hands-on configuration of the system
  • Work closely with developers, vendors, and IT team members to analyze, troubleshoot and solve complex issues
  • Keep abreast of new features and functionality, providing recommendations for process improvements
  • Lead efforts to develop, train and expand use of the CRM platforms to optimize productivity and effectiveness resulting in enhanced user knowledge and competency with Salesforce.com
  • Create and maintain documentation on processes, policies, application configuration and help/training related materials for users as database applications are developed
  • Play a critical role during upgrades and releases to the system including testing, participate in change management, and execute deployments

Qualifications / Experience Critical for the job Holder

  • Bachelor’s degree in IT, Business Management, finance, or related field
  • Minimum 3 years of Salesforce.com platform administration experience managing the Sales Cloud
  • Minimum 4 years of total SaaS application administration and support experience including Salesforce.com
  • Formal Salesforce.com Administration Essentials training course completion
  • Formal Salesforce.com Administration Essentials for Experienced Admins training course completion
  • Strong verbal and written communication skills with the ability to clearly and simply articulate concepts, messages and strategies both cross functionally and vertically within the organization
  • Thorough understanding of business processes including (but not limited to): case/incident management, change management, account management, opportunity analysis, quoting, planning, forecasting, lead management, inside sales and/or campaign management
  • Ability to travel 25% annually, both domestic and international

Preferred Qualifications:

  • com Certified Administrator (Admin 201)
  • com Certified Advanced Administrator (Admin 301)
  • Experience working with Customer/Partner portals or communities
  • Experience working with third-party applications native to Salesforce.com Platform
  • Experience working with Pardot, Salesforce.com Marketing Cloud, or other Marketing Automation solutions
  • Experience working with SAP
  • Experience working with integration solutions with Salesforce

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